RETURNS

If you would like to return or exchange an item, you should inform us within 14 days of delivery, by sending an e-mail to webshop@amkina.com with your ordernummer and the items you wish to return or exchange. Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.


The following conditions apply to exchanges or returns:
-           Clothing should not have been worn or washed.
-           There should be no signs of food stains, make-up, body odours or cigarette smoke on the items.
-           No attempts should have been made to repair defects.
-           Jewellery and lingerie may not be returned for reasons of hygiene.
-           The original tickets and labels should still be attached to the item.
-           The item should be in its original packaging.
-           Shipment risks and charges for returns lie with the purchaser. We advise customers to send returned
items by registered post.
-           Returns with insufficient postage or where no postage has been paid will not be accepted by us.
-           In the case of product and/or delivery errors, the return charges will be paid by Amkina. These will
be subsequently reimbursed.
-           Product and/or delivery errors should be reported to us, including a description,
within 14 days of delivery.
-           If our exchange and returns conditions are not met, we retain the right to return shipments to you
and to charge on the delivery costs.
-           If you bought an item made to measure it is not possible to return or exchange this item.
-           Returning shipping costs are for the buyer.


Returns procedure
- Send us an e-mail to webshop@amkina.com including your name, order number and the list of items you would like to return or exchange and the reason
- Put the products in original state in the original package or a water resistent package
- Fill in the return form and enclosure it to the return package
- Ship your return to the following address:

        AMKINA - returns
        Vale ouwepad 3

        8084 DA 't Harde
        the Netherlands


Questions? Check the FAQ or send an e-mail to webshop@amkina.com