Privacy Policy Amkina
Amkina cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never provide your data to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Amkina. The effective date of these terms is 25/05/2020, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data we collect about you, how we use it, and under what conditions we may share this data with third parties. We also explain how we store your data, protect it against misuse, and outline your rights regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy officer using the contact details provided at the end of our privacy policy.
Data Processing
Below, you can read how we process your data, where we (or third parties) store it, what security techniques we use, and who has access to the data.
E-commerce Software
Our e-commerce platform is developed using software from Wix. Personal data you provide to us for the purpose of our services is shared with this party. Wix has access to your data to provide us with technical support but will never use your data for any other purpose. Wix is obliged, based on our agreement with them, to take appropriate security measures. These security measures include SSL encryption and a strong password policy. Wix uses cookies to collect technical information about your use of the software, but no personal data is collected or stored. Wix reserves the right to share collected data within its own group to further improve its services.
Web Hosting
We use web hosting and email services from Antagonist. Antagonist processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services, which is not considered personal data. Antagonist has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data, and they are bound by confidentiality agreements.
Email and Mailing Lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. Each automated email sent through our website includes an 'unsubscribe' link at the bottom. If you use this link, you will no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies to track whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and share information with third parties for that purpose.
For our regular business email correspondence, we use the services of Antagonist. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data. Antagonist does not have access to our mailbox, and we treat all our email communication as confidential.
Payment Processors
Mollie
We use Mollie's platform to handle (part of) the payments in our webshop. Mollie processes your name, address, and payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and share (anonymized) data with third parties. All guarantees regarding the protection of your personal data mentioned above also apply to parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by law.
PayPal
We use PayPal's platform to handle (part of) the payments in our webshop. PayPal processes your name, address, and payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), PayPal shares personal data and information about your financial position with credit rating agencies. All guarantees regarding the protection of your personal data mentioned above also apply to parts of PayPal's services for which they engage third parties. PayPal does not retain your data longer than permitted by law.
Shipping and Logistics
PostNL
When you place an order with us, it is our responsibility to deliver your package to you. We use the services of PostNL for the delivery. Therefore, we need to share your name, address, and place of residence with PostNL. PostNL only uses this data to perform the agreement. If PostNL engages subcontractors, it will also provide your data to these parties.
Purpose of Data Processing
General Purpose of Processing
We only use your data for the purpose of our services. This means that the processing of your data is always directly related to the assignment you have given us. We do not use your data for (targeted) marketing unless you explicitly consent to it. Your data is not shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound by confidentiality under the agreement between them and us or by oath or legal obligation.
Automatically Collected Data
Data automatically collected by our website is processed to further improve our services. This data (such as your IP address, web browser, and operating system) is not considered personal data.
Cooperation with Fiscal and Criminal Investigations
In certain cases, Amkina may be obliged to share your data due to a legal obligation related to fiscal or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will resist within the limits of the law.
Retention Periods
We retain your data as long as you are a client of ours. This means that we will keep your client profile until you inform us that you no longer wish to use our services. If you notify us of this, we will also consider it as a request for erasure. We are required by applicable administrative obligations to retain invoices with your (personal) data, so we will keep this data for as long as the applicable term requires. However, employees no longer have access to your client profile and documents we have produced based on your order.
Your Rights
Under applicable Dutch and European legislation, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them. To prevent abuse, we may ask you to provide proof of identity when requesting access to or copies of your data. We keep a record of completed requests, and in the case of an erasure request, we keep anonymized data. All copies of data you receive will be in a machine-readable data format used within our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are processing your personal data incorrectly.
Right of Access
You have the right to access the data we (or third parties) process that relates to you or can be traced back to you. You can make a request to our privacy officer for access to your data. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data, including an overview of the processors who have access to this data, stating the category under which we have stored this data.
Right to Rectification
You have the right to have the data we (or third parties) process that relates to you or can be traced back to you corrected. You can make a request to our privacy officer for rectification of your data. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected.
Right to Restriction of Processing
You have the right to restrict the processing of the data we (or third parties) process that relates to you or can be traced back to you. You can make a request to our privacy officer for restriction of your data processing. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data will not be processed until you lift the restriction.
Right to Data Portability
You have the right to have the data we (or third parties) process that relates to you or can be traced back to you transferred to another party. You can make a request to our privacy officer for data portability. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties. In all likelihood, we will not be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.
Right to Object and Other Rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Amkina. If you object, we will immediately stop processing the data pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or copies of data we (or third parties) process and then permanently stop processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.
Cookies
Google Analytics
We use cookies from the American company Google as part of the "Analytics" service. We use this service to track and generate reports on how visitors use the website. This processor may be required under applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google services.
Third-Party Cookies
In case third-party software solutions use cookies, this is mentioned in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you can always find the most recent version on this page. If the new privacy policy has consequences for how we process data already collected about you, we will notify you by email.
Contact Information
Amkina